Shipping & Delivery

We offer Free Shipping Worldwide.
 

Express Shipping rates (starting from €30) will be calculated at checkout.
Orders over €300 are eligible for free Express Shipping.

*Delivery time may vary due to reasons out of our control (ie, public holidays, weather conditions or customs control). Please take these values as estimation.

DESTINATION

STANDARD

EXPRESS

Europe

5-12 working days

2-5 working days

US & Canada

7-15 working days

3-6 working days

Australia & New Zealand

7-15 working days

3-6 working days

Asia

6-12 working days

3-6 working days

Rest of the World

10-20 working days

Contact Us

Please note that these are estimated delivery times only, we cannot guarantee delivery dates. During peak dispatch and SALE times, delivery time frames may be extended.

We strive to process all orders within three days of the order being placed. All of our customers will receive a shipping notification email and tracking number once the order is sent.

Orders are shipped from our warehouses located in Italy or China, depending on the availability of the product and your shipping address. You may receive your items in separate shipments. If your package does not arrive within eight weeks, we fully guarantee replacement or refund.

Please make sure the delivery address is entered correctly (including full name of the receiver, street name and house number, zip code, phone number and any detail that applies). We unfortunately can not be responsible for mistakes or delivery failure due to incorrect delivery address provided. 

 

Customs, Duties and Taxes

Depending on the country of destination, you may or may not be charged with customs and import fees. We do our best to avoid all custom charges but because the parcel gets charged upon arrival to the designated country and custom fees vary per country, Riviera will not be responsible for covering the fees. In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant fees to the courier upon delivery of the shipment. Your local customs office may require additional documents and time to clear your package, which may also delay the estimated delivery time. In case of refusal to pay custom fees, the customer will also be deemed responsible for the charges for the return shipping back to Riviera. All charges will be deducted from the refund.